1. Introduction
At True Debris, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when an item may be returned, exchanged or refunded for purchases made through www.t-debris.com.
2. Eligibility for Returns
A return may be considered where an item is defective, damaged in transit, incorrect, materially different from the item ordered, or otherwise eligible for return under applicable consumer protection requirements.
For change-of-mind returns, eligibility may depend on the product, its condition and whether it has been worn, used, altered or otherwise handled beyond what is reasonably necessary to inspect it.
3. Return Period
Customers should contact us within 3 days of receiving an order if they wish to request a return, exchange or report a problem with an item. Requests made after this period may not be accepted except where required by applicable law.
4. Condition of Returned Items
Unless the item is defective, damaged or incorrect, returned clothing should generally be:
- Unused and unworn.
- Clean and free from stains, odours, makeup, perfume or other marks.
- Returned with original tags, labels and packaging where applicable.
- In a condition suitable for resale.
Items that do not meet these requirements may be refused or may qualify only for a partial or alternative resolution, subject to the circumstances.
5. Items That May Not Be Eligible for Return
For hygiene, safety or commercial reasons, certain items may not be eligible for return once opened, worn or used, where permitted by applicable law. This may include intimate apparel or other products designated as non-returnable on the product page.
Sale, clearance or promotional items may also be subject to specific return conditions, which will be stated at the time of purchase.
6. How to Request a Return
To request a return, contact us at [email protected] with your order number and a brief description of the reason for the return. Where relevant, please include clear photographs showing the issue with the item.
We will review the request and provide instructions on whether the item should be returned and how it should be sent back.
7. Return Shipping
Where a return is required because we supplied an incorrect item, the item was damaged before or during delivery, or the item has a verified manufacturing defect, True Debris may cover or reimburse reasonable return delivery costs, subject to our review.
For eligible change-of-mind returns, the customer may be responsible for return delivery costs unless otherwise stated.
8. Exchanges
Where available, customers may request an exchange for an eligible item, subject to stock availability. If the requested replacement is unavailable, we may offer an alternative item, store credit or refund, as appropriate.
Price differences arising from an exchange may need to be paid or refunded depending on the replacement item and applicable terms.
9. Refunds
Once a returned item has been received and inspected, we will notify the customer of the outcome. If a refund is approved, the refund will generally be processed using the original payment method where practicable.
The time required for the funds to appear in the customer’s account may depend on the payment provider, bank or card issuer and is outside our direct control.
10. Partial Refunds and Deductions
Where permitted and appropriate, a refund may be reduced to account for damage, missing components, excessive use or handling beyond what is reasonably necessary to inspect the item. Any applicable deduction will be explained to the customer.
11. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible. Please retain the item and its packaging until the matter has been reviewed.
We may request photographs, delivery information or other reasonable evidence to help us determine the appropriate resolution.
12. Items Lost or Damaged During Return Delivery
Customers should use a reliable delivery service and retain proof of return shipment where they are responsible for arranging the return. We cannot confirm receipt of a returned item that has not reached us. Where True Debris Limited has arranged the return shipment, we will manage the matter with the relevant logistics provider.
13. Refunds for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is accepted, any eligible refund will be processed according to the payment method used and applicable circumstances. If an order has already been dispatched, the customer may need to follow the return procedure instead.
14. Promotional and Discounted Orders
Products purchased as part of a promotion, discount, bundle or special offer may be subject to specific return or refund conditions. Where special conditions apply, they will be communicated with the offer or at checkout.
15. Contact Us
For returns, exchanges or refund enquiries, please contact:
TRUE DEBRIS
35, Ojologe Street, Behind Franmich Secondary School,
Ikorodu, Lagos State, Nigeria
Email: [email protected]
16. Last Updated
September 2026