1. Introduction
At True Debris, we are committed to making your shopping experience convenient from checkout to delivery. This Shipping & Delivery Policy explains how orders placed through www.t-debris.com are processed, dispatched and delivered.
2. Delivery Coverage
We currently arrange delivery within Nigeria. Delivery availability may vary depending on the destination, courier coverage, product availability and other operational factors. If a delivery location cannot be served, we will contact the customer to discuss available options.
3. Order Processing
- Orders are processed after successful confirmation of payment and order details.
- Orders are generally prepared for dispatch within 1–3 business days, subject to product availability.
- Orders placed on weekends or public holidays may begin processing on the next business day.
- During promotions, peak shopping periods or unforeseen operational circumstances, processing may take longer.
4. Delivery Timeframes
Estimated delivery time depends on the destination and courier service. As a general guide, deliveries within Lagos may take approximately 1–3 business days after dispatch, while deliveries to other parts of Nigeria may take approximately 2–7 business days. These are estimates rather than guaranteed delivery dates.
Remote locations, difficult-to-access areas, public holidays, courier delays, weather conditions, security situations and other circumstances beyond our reasonable control may affect delivery times.
5. Shipping Charges
Delivery charges are determined by factors such as delivery location, package size or weight and the applicable courier or logistics service. Where applicable, the delivery fee will be displayed or communicated before the order is completed.
Any special delivery arrangement or additional logistics cost will be communicated to the customer before such additional charge is applied.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and a reachable telephone number. Please carefully check your details before completing an order.
If an incorrect or incomplete address is provided and the courier incurs an additional delivery or re-routing charge, the customer may be responsible for the additional cost.
7. Delivery Attempts
Our delivery partners may make reasonable attempts to contact the customer or deliver the order. If delivery cannot be completed because the customer is unavailable, unreachable or the address cannot be located, additional delivery arrangements or charges may apply.
8. Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched. Tracking availability depends on the courier or logistics provider used for the order.
9. Delayed or Failed Deliveries
Although we work with delivery providers to complete orders promptly, True Debris cannot guarantee a specific delivery date. If an order is significantly delayed, customers may contact us at [email protected] so that we can follow up with the relevant delivery provider.
We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, public emergencies, security restrictions, industrial action, courier disruptions, incorrect customer information or events affecting transportation networks.
10. Damaged Packages
If your package appears visibly damaged at the time of delivery, please notify the delivery personnel where possible and contact us as soon as reasonably practicable. Please retain the packaging and product until the matter has been reviewed.
Photographs or other information may be requested to help us investigate the issue.
11. Missing or Incorrect Items
If an item is missing, incorrect or appears to have been damaged in transit, contact us at [email protected] as soon as possible with your order details and relevant photographs or supporting information. We will review the issue and advise on the appropriate resolution in accordance with our Returns & Refunds Policy.
12. Delivery Confirmation
An order may be considered delivered when it has been handed to the customer, an authorised recipient, or another person reasonably identified at the delivery address. Customers should ensure that orders can be received securely at the stated address.
13. Changes to an Order Before Dispatch
If you need to change your delivery address or other order details, contact us as soon as possible. We will try to accommodate changes where the order has not yet been dispatched. Once an order has been handed to a courier, changes may not be possible or may attract additional charges.
14. Contact Us
For shipping or delivery enquiries, please contact:
TRUE DEBRIS
35, Ojologe Street, Behind Franmich Secondary School,
Ikorodu, Lagos State, Nigeria
Email: [email protected]
Website: www.t-debris.com
15. Last Updated
September 2026